Enhancing the Victim & Citizen Journey – The Power of Modern Engagement - Sponsored by Salesforce and Infomentum

This session explores how modern, empathetic communication can transform the citizen and victim experience across the Criminal Justice System.

We’ll highlight real-world examples where Police forces are already seeing measurable impact using a new citizen engagement tool—improving trust, transparency, and outcomes.

The session will also consider the wider opportunity for the CJS, from courts to corrections, to adopt a more connected, service-oriented approach. By setting the right tone and leveraging modern engagement platforms, agencies can deliver a more responsive, respectful, and human justice experience.