Lost in Legal Information? How We Developed an AI Chatbot to Guide the Way in Private Family Law on GOV.UK - sponsored by Methods

Lost in Legal Information? How We Developed an AI Chatbot to Guide the Way in Private Family Law on GOV.UK - sponsored by Methods

Thursday, June 12, 2025 12:15 PM to 1:00 PM · 45 min. (Europe/London)
Rutherford, Level 4
Seminar
Full Agenda Modernising Criminal Justice 2025Seminar Sessions

Information

Navigating complex legal information can overwhelm users and push them toward unnecessary court action. In this session, we will share how we designed and tested an AI-powered chatbot for Private Family Law information on GOV.UK.

You’ll learn how we built trust into the system from day one, balanced technical risk with user needs, and kept delivery practical in a government setting.

This session will be valuable for anyone working with AI or digital services who wants a real-world case study and deep-dive into the successes and challenges of creating a trustworthy, user-centric tool.

Seating
Due to the interest expressed in this session, places will be allocated on a first come, first serve basis. If you would like to attend, please ensure you arrive early to avoid disappointment.
MethodsMethods - 20The UK's leading transformation partner for public services. As an organisation with a long-standing commitment to progressive sharing of capabilities wherever possible across public services, Methods brings a sharp focus on the importance of driving interoperability across criminal justice and policing in the UK. Methods has supported organisations across the sector to deliver major modernisation programmes to refresh, update, streamline and simplify all aspects of IT technical architecture, systems, strategy, and operating models.

Registered attendees

Helen Abbotts
Helen Abbotts
Business Engagement LeadCAFCASS
John O'Neill
John O'Neill
Technology PrincipalVersion 1
Marcus Giudici
Marcus Giudici
Digital Forensic SpecialistMet Police