AI for the Patient, Not Just the Clinician: Lessons from Mental Health and Complex Care

Tuesday, September 29, 2026 at 11:50 AM to 12:10 PM · 20 min. (Europe/London)
AI Spotlight
Case Study
AI & Innovation

Information

Most AI in healthcare is built for the clinician. This is the story of building for the patient - and what it actually took to get there.

It starts honestly, with a piece of technology that buckled under the complexity of a real Continuing Healthcare service. What turned it around was a deep co-build with NHS Hampshire and Isle of Wight - and the unglamorous graft of change management that carried a small pilot all the way to business-as-usual, with on-time assessments rising from around a third to over 90%.

That transformed things for the clinician - but what came next is more exciting still: AI the patient interacts with directly.

What you'll take away:

  • Why AVT built for the ten-minute GP appointment falls short in mental health, community and complex care.
  • What actually makes AI stick - genuine co-build with frontline teams and change management at every level, far more than the technology itself.
  • Where this goes next: AI that supports the patient across their whole journey, not just the note - brought to life with a live demo and real results.
Day
29 September 2026
BeamF3Beam is the AI toolkit for the whole patient pathway, used by 100,000+ practitioners across UK health and social care. We specialise in mental health, community and complex care - the settings that carry some of the NHS's most demanding documentation. Beam Notes is ambient voice technology designed for nuanced, multi-speaker conversations, online or offline in the community. Beam Plan is built for the heaviest documentation, such as Continuing Healthcare - synthesising large volumes of clinical evidence and guiding clinicians through every stage. Beam Talk is a flexible voice agent that runs inbound and outbound calls for triage, assessment and waiting-well check-ins. Beam Interpret delivers real-time interpretation in up to 90 languages. Every tool is customised to your workflows and teams. Built by, with and for frontline teams, our tools hold up on the hardest cases and the busiest days, with the clinical safety to match. The Beam platform is a registered medical device.