Discover-IT/Freshworks

Discover-IT is a technology solutions provider focused on delivering IT Asset Management and end-to-end IT services for healthcare organisations. Specialising in ITAM alongside network & infrastructure, reporting & analytics, managed IT, and consulting, we partner with platforms like Freshworks & Device42 to give hospitals, clinics and health systems complete asset visibility, lifecycle control, cost optimisation, and regulatory compliance. Our solutions improve operational efficiency, strengthen cybersecurity and patient-data protection, and enhance the overall digital experience for our healthcare customers.

Freshservice is the AI-powered, unified service operations platform that is fast to deploy, intuitive to use, and enables every employee to be more productive. We offer powerful governance and scale, without the operational drag of legacy platforms. Freshworks serves the largest single-site cancer hospital in Europe: The Christie NHS Foundation Trust.

Freshworks unifies employee service and technology operations on one platform—spanning ITSM, ITOM, ITAM, and ESM—backed by a common data and context model (CMDB). Powered by domain-specialized AI built on a decade of service domain context across tens of thousands of customers, Freshworks delivers personalized assistance for employees, safe automation for service teams, and prescriptive insights for IT leaders.