Ambient AI in Action: Lessons from Dudley Group NHS Foundation Trust

The promise of ambient AI in healthcare has moved from concept to reality. Individual clinicians are already experiencing the tangible benefits of time saved and improved focus on patient care. The next challenge is scaling these gains across entire organisations, where the value extends beyond efficiency to measurable improvements in workforce sustainability and system performance.

This session will explore how NHS Trusts can take ambient AI from pilot projects into meaningful organisation-wide adoption. Ravinder Kaur Sahota, Interim CIO of The Dudley Group NHS Foundation Trust, will present a live case study on what it takes to achieve that transition. The discussion will examine how to rigorously measure and evidence return on investment, not only in terms of clinician time saved but also in downstream operational and financial impact.

Equally important is the process of bringing clinicians on the journey, ensuring they are engaged at every stage and that adoption is driven by clinical leadership as much as by technology teams. We will also consider the broader change management required - how managers, directors, operational leaders can align around new ways of working, embed change across services and maintain momentum.

Attendees will gain practical insights into the organisational and operational levers that enable ambient AI to deliver sustainable, system-wide impact.