

Beyond the Tick-Box - Confronting the Challenges of Adopting Meaningful Patient and Public Involvement
Wednesday, October 8, 2025 2:10 PM to 3:00 PM · 50 min. (Europe/London)
Digitally Empowered Experience
Panel
Patient Engagement & User-Centred Design
Information
- Discuss the 10 Year Plan’s commitment to strengthening feedback mechanisms—highlighting how the NHS App is evolving to enable more meaningful patient input to drive accountability, transparency, and informed care decisions.
- Explore how to distinguish between meaningful and tokenistic patient and public involvement (PPI), and ensure people are engaged as genuine co-creators of services.
- Examine the structural and cultural barriers—such as workforce pressures, limited resources, and shifting policies—that make embedding PPI across health and care challenging.
- Discuss how systems can be held accountable for moving beyond tick-box engagement, particularly in ensuring inclusion of marginalised and underserved communities.
- Consider how digital platforms and tools can enhance ongoing, accessible, and representative involvement across NHS and social care settings.
- Learn from trusts, ICSs, or local authorities who have embedded strong feedback loops and demonstrated the tangible impact of community input.
Speakers

Claire Dellar
Lead Product Manager & Accessibility and Inclusive Design StrategistNHS England
Isabel Clark
Strategic Community Partnerships and Insight LeadHealth Innovation Network Kent, Surrey, Sussex
Sarah Tilsed
Head of Partnerships & InvolvementThe Patients Association
Joyce Fox
Independent Public Advisor-
Lorraine Stanley
Founder & CEOSWAD (Sex With A Difference CIC)