AI agents are moving the public sector conversation beyond productivity gains and isolated pilots. The real opportunity is not simply to help teams work faster, but to redesign services, transform citizen engagement, and make better use of people, data, and institutional knowledge.
In this session, we'll explore the strategic choice facing public sector leaders: using AI to enhance existing work or using AI agents to redesign services around outcomes. We'll look at why many pilots fail to scale, how to identify high-impact opportunities, and how to build a practical path from experimentation to measurable transformation.
