Benchmarking Government Readiness for the AI Era

As governments across the UK and Europe accelerate digital transformation, the conversation has shifted from digitisation to intelligence. AI is no longer a future aspiration, it is becoming central to improving citizen services, increasing operational efficiency, and enabling more proactive government. Success, however, depends on strong digital foundations, trusted data, modern content operations, and responsible governance.

This session presents new findings from the Adobe Digital Government Index, providing an evidence-based assessment of how government organisations are performing across key dimensions of digital maturity. The research highlights emerging trends in citizen expectations, digital engagement, AI adoption, personalisation, accessibility, and organisational readiness, while identifying the capabilities that distinguish the highest-performing agencies.

Attendees will gain practical insights into where governments should focus investment to maximise the value of AI while maintaining public trust, improving service delivery, and delivering measurable outcomes. The session will conclude with a roadmap for building resilient, AI-enabled digital services that meet the expectations of today's citizens and prepare organisations for tomorrow's challenges.