From Overloaded to Empowered: Transforming Public Services Through Applied AI

Wednesday, September 23, 2026 2:00 PM to 2:20 PM · 20 min. (Europe/London)
GovTech
Partner Session
InnovationEmerging TechnologyData-Driven Technologies

Information

This session explores how forward-thinking public sector organisations are redesigning the frontline experience for both the citizens they serve and the teams supporting them. Attendees will gain a practical understanding of how AI-powered support is already reducing administrative burden, accelerating resolution times and creating the conditions for more empathetic, human-centred service delivery.

Grounded in real-world case studies and illustrated through capability showcases, this session is designed for leaders looking to move beyond pilots and into operational reality.

Day
23 September 2026
HGS UKE26HGS is a trusted transformation partner to the UK public sector, with more than 20 years’ experience supporting complex, high-volume citizen services across central government, local government and regulated service environments. As an approved supplier on key public sector frameworks including RM6295 Outsourced Services, RM6190 Technology Services 4, RM1043.9 Digital Outcomes and Specialists 7, and G-Cloud 14, HGS helps organisations procure with confidence and deliver better outcomes for citizens. Combining contact centre expertise, digital transformation, automation and AI-enabled solutions, HGS supports public sector teams to improve service access, operational resilience and frontline productivity. Through its intelligent experiences, intelligent interactions and intelligent operations approach, and its Realised AI proposition, HGS helps organisations move beyond pilots into secure, scalable solutions that deliver measurable value.