Citizen-Centric Design: Transforming public services for the people they serve
Thursday, September 25, 2025 1:10 PM to 1:50 PM · 40 min. (Europe/London)
Citizen Experience
Panel
Digital ServicesInnovationDigital Inclusion
Information
- Why is user centric design crucial for the public sector?
- How can public service designers deeply understand and address the unique challenges faced by citizens, from marginalised communities to digital natives?
- What is the role of emerging technologies, such as AI and automation, in supporting human-centric approaches while maintaining empathy and personalisation?
Day
24 September 2026
