Fireside Chat: AI Intelligent Navigation - Transforming Patient Access Through the NHS App

Tuesday, September 29, 2026 12:55 PM to 1:20 PM · 25 min. (Europe/London)
Digitally Empowered Experience
Fireside Chat

Information

  • Hear how AI-powered intelligent navigation can help patients find the right care, service or information at the right time, creating a more personalised and seamless experience across health and care.
  • Discuss the evolving role of the NHS App as a Digital Companion, supporting patients throughout their healthcare journey through improved access, self-service and proactive engagement.
  • Examine how intelligent navigation can contribute to NHS priorities around improving access, increasing appointment booking capabilities, reducing friction in patient journeys and optimising clinical capacity.
  • Consider the governance, clinical safety, workforce and implementation challenges associated with scaling AI-enabled navigation, alongside lessons learned from early adopters and future opportunities for wider adoption.
  • Hear practical insights from London's journey with the tool, including key enablers, implementation considerations, clinical safety, workforce implications, and lessons learned.
  • Examine the anticipated outcomes for patients, clinicians, and the system, and consider how approaches being developed in London could inform future adoption and scaling across other regions.

Day
29 September 2026

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