AI is the Tool. Your people are the key. Managing the Risks of Public-Sector Legacy Modernisation

The discussion centres on a critical shift in AI implementation: moving from purely technical modernisation to a human-centric approach that prioritises visibility. While AI has become a key tool for accelerating legacy modernisation, doing so without a comprehensive view of the entire process introduces significant risk. True modernisation requires first documenting the "hidden" infrastructure that supports legacy systems. By understanding the people and processes involved before implementation, organisations can ensure that AI acts as a precise tool for transformation rather than a source of new technical debt.