Beyond AI Pilots: Redesigning Government for the Agentic Era

AI has moved beyond experimentation. The organisations creating the greatest value are no longer focused on deploying individual tools. They are redesigning how work gets done.

As governments seek to improve productivity, modernise services and meet rising citizen expectations, the challenge is not whether to adopt AI, but how to orchestrate people, data, technology and governance at scale.

In this session, PwC will introduce its Orchestrated AI Operating Model (OAOM), a market-recognised framework designed for the age of agentic AI. Developed through real-world transformation programmes and informed by lessons from leading private sector organisations, OAOM helps leaders move from isolated AI use cases to enterprise-wide transformation.

Using practical examples, we will explore how organisations can redesign operating models, embed human accountability, accelerate value realisation and create the foundations for the next generation of government services.