Empowering Frontline Teams to Use AI to Increase Capacity and Improve Care
Wednesday, September 23, 2026 12:15 PM to 12:45 PM · 30 min. (Europe/London)
Local Government Hub
Case Study
Digital ServicesLocal Government
Information
Increased workforce capacity without additional resource: How practitioner-led AI adoption supported higher caseloads and improved service responsiveness.
Practical application of AI in complex frontline environments:
Real examples of how social workers, mental health professionals and education practitioners are using AI to support decision-making and reduce admin burden.
A sustainable model for scaling AI across services: How empowering practitioners to develop and share prompts is building internal capability and reducing dependency on central digital teams.
Maintaining governance, trust and human oversight: How AI has been embedded responsibly, with safeguards to ensure outputs are reviewed, contextualised and safe.
Translating productivity gains into improved outcomes: How time saved is being redirected into direct work with residents, improving quality and timeliness of support.
