AI for Citizen Experience: Why it fails and how to succeed

A recent report from MIT found that 95% of AI pilots stall or fail—and a recent KMWorld study reports 61% of users and leaders don’t trust the answers AI delivers. A fundamental problem, lack of trust in AI will crater adoption and value creation. In this session, learn how you can deliver trusted answers with AI and accelerate AI initiatives to create real value for citizens. We’ll also share what real-world success stories look like.

Join this session to learn about:

• The foundational problem to AI failure
• How to create trust in AI
• Best practices for AI-powered value creation in Citizen Experience
• How government leaders are accelerating AI initiatives and speed to value