AI for Public Good: Enhancing Citizen Services with AWS and Snowflake

Citizens today expect government services to be as seamless, personalised, and efficient as their everyday digital experiences. Yet, governments face the constant challenge of doing more with less—delivering better citizen outcomes while managing constrained resources.

In this joint session with AWS and Snowflake, we will explore how Artificial Intelligence can help governments transform both operational efficiency and citizen experience. By unifying data across silos with Snowflake and scaling AI securely on AWS, public sector organisations can automate routine processes to free up capacity for mission-critical work, deliver proactive citizen-centric services that match modern digital service standards, measure and maximise the public impact of AI investments, and build ethical and responsible AI frameworks that strengthen public trust.

Through real-world use cases, we will demonstrate how governments can harness the combined power of Snowflake and AWS to create services that are not only more efficient but also more intuitive and responsive to community needs—ushering in a new era of public sector innovation.