Building Smarter: Why AI for engineers is the first step in public sector transformation
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While the headlines focus on chatbots and co-pilots, the real AI transformation is happening in the hands of engineers. Research shows that developers and DDAT teams are generating the most value from generative AI — not just because they’re technical, but because they own their workflows and have the freedom to reimagine how work gets done.
This session explores a critical insight: public sector transformation won’t come from embedding AI in old systems — it will come from re-augmenting work itself. By learning from how engineering teams are using tools like Slack, Anthropic, OpenAI, and AI agents, we can apply these principles across the enterprise. Discover how a conversational, task-based operating model — not app-based — can help create truly responsive, AI-powered public services.
Join Salesforce to unpack the future of work, and how you can unlock AI’s real potential: not in the interface, but in the infrastructure of how people work.
