The Era of Smart Citizens and Smart Services: Transforming lives with digital government

The Era of Smart Citizens and Smart Services: Transforming lives with digital government

Wednesday, September 24, 2025 10:50 AM to 11:30 AM · 40 min. (Europe/London)
Citizen Experience
Panel
DigitalisationDigital ServicesInnovationCentral GovernmentDigital Inclusion

Information

  • What are the key indicators of success when implementing new citizen services?
  • How can digital platforms foster stronger communication and trust between citizens and governments?
  • What role do emerging technologies play in citizen engagement?
  • How can governments balance innovation with inclusivity to ensure no citizen is left behind?
  • How can governments address challenges in making digital services accessible to all demographics?
Day
24 September 2025
KPMGG54KPMG LLP, a UK limited liability partnership, operates from 20 offices across the UK with approximately 18,000 partners and staff. The UK firm recorded a revenue of £2.96 billion in the year ended 30 September 2023. KPMG is a global organisation of independent professional services firms providing Audit, Tax and Advisory services. KPMG is the brand under which the member firms of KPMG International Limited (“KPMG International”) operate and provide professional services. “KPMG” is used to refer to individual member firms within the KPMG organisation or to one or more member firms collectively. KPMG firms operate in 142 countries and territories with more than 275,000 partners and employees working in member firms around the world. Each KPMG firm is a legally distinct and separate entity and describes itself as such. Each KPMG member firm is responsible for its own obligations and liabilities. KPMG International Limited is a private English company limited by guarantee. KPMG International Limited and its related entities do not provide services to clients. For more detail about our structure, please visit kpmg.com/governance

Registered attendees

Daljit Rehal
Daljit Rehal
PresidentBCS, The Chartered Institute for IT
Gaurav Gujral
Gaurav Gujral
Managing Director, Strategy and Consulting, UK Central Government & Public InfrastructureAccenture
Mike MacAuley
Mike MacAuley
General ManagerLiferay UK

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